Return & Refund Policy

Return & Refund Policy

At Ortanc, we want your experience with our products to be enjoyable and satisfying. We understand that there may be occasions where a return or refund is necessary. This policy explains the process for returning items, requesting refunds, and how we handle personal information in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO).

Eligibility for Returns

Products purchased from Ortanc may be eligible for return if they are unused, unopened, and in their original packaging. Returns are considered only for items that have been purchased directly through our official website. Personalized or customized products may not be eligible unless there is a clear issue with the item.

Return Process

To initiate a return, please contact our team at info@ortanc.com. Provide your order number, product details, and reason for the return. Our team will review your request and provide instructions for returning the item. Items must be returned in their original condition to qualify for processing.

Refunds

Once your return is received and inspected, Ortanc will notify you of the approval or rejection of your refund. Approved refunds will be processed using the same method used during the original transaction. Please note that processing times may vary depending on the payment provider. Any shipping or delivery charges associated with the original order are non-refundable.

Exchanges

Ortanc may offer exchanges for certain products at our discretion. If you wish to exchange an item, please contact our team at info@ortanc.com with your request. Exchanges are subject to product availability, and shipping fees may apply for replacement items.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately at info@ortanc.com. Include photos or a description of the issue. Ortanc will work to provide a replacement or refund in a timely manner. We take responsibility for items damaged during shipping or due to manufacturing issues.

Data Protection

In the process of handling returns and refunds, any personal information collected will be managed according to the PDPO. This includes your name, contact details, and order information. Ortanc ensures that personal data is used only for processing your request and improving Other Links, and it will not be shared with unrelated third parties.

Limitations

Please note that products returned without prior authorization, damaged due to improper handling, or outside the allowed timeframe may not qualify for a refund or exchange. Ortanc reserves the right to reject requests that do not comply with these guidelines. Our team is always ready to provide clarity and support regarding your privacy choices.

Contact Us

For any questions regarding returns, refunds, or data handling, please reach out to our team at info@ortanc.com. We are committed to resolving concerns promptly and ensuring a transparent, respectful, and satisfactory process for all customers.
By using the Ortanc website and purchasing products, you acknowledge and agree to this Return & Refund Policy. We encourage you to review this policy periodically, as it may be updated to reflect changes in practice or technology.